frequently-asked-questions
FAQ
Shipping & Returns FAQ
When will my order ship?
Orders are typically processed within 24-48 hours of being placed. Once shipped, you'll receive a confirmation email with tracking information to monitor your delivery progress.How long will shipping take?
How long will shipping take?
We currently ship exclusively within the United States. Standard shipping typically takes 2-5 business days within the continental US. All orders include tracking information so you can monitor your trampoline's journey to your home.
How do I return an item?
To initiate a return of your Nteoo trampoline, please contact our customer service team directly via email at contact@nteoo.com. Our team will guide you through the return process, provide you with a return authorization number, and share instructions for packaging and shipping your item back to us. For quickest processing, please have your order number ready when you contact us.
What if my trampoline arrives damaged?
If your trampoline arrives with any damage, please take photos and contact our customer service within 48 hours of delivery. We'll promptly send replacement parts for minor damage or arrange for a complete replacement for significant damage at no additional cost.
Can I return a partially assembled trampoline?
Unfortunately, trampolines can only be returned in their original packaging. Once assembly has begun, the trampoline cannot be returned unless there is a manufacturing defect. If you've started assembly and encountered an issue with missing or damaged parts, please contact us instead of attempting a return. Our team will work with you to resolve any problems by sending replacement parts as needed.
Product Information FAQ
What materials are used in your trampolines?
Our trampolines are constructed with premium galvanized steel frames, UV-resistant jumping mats, and high-tensile springs.
What is the weight capacity of your trampolines?
Our indoor fitness trampoline has a 350 LBS weight capacity.
How long will my trampoline last?
With proper care and maintenance, Nteoo trampolines typically last 5-10 years. Regular inspection of springs, mats, and frames can extend the lifespan even further. Parts like jump mats may need replacement every 3-5 years.
Do you use eco-friendly materials?
We're committed to sustainability with recyclable steel frames and packaging materials made from recycled content. Our manufacturing processes meet strict environmental standards, and we're continuously working to reduce our carbon footprint.